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Frequently Asked Questions (FAQ)

On this page you will find the most commonly asked questions about childcare and family information.  If you can't find the answer to your question in the FAQs or by using 'Search' contact the Family Information Service and we'll respond within 5 working days. Contact Us…

Asylum, Refugees and Resettlement Scheme

Information, advice and support to help newly arrived families settle and feel welcomed in Sandwell. Newly arrived families, asylum seekers, refugees and vulnerable migrants should feel safe, respected and understood.  Families need support with accommodation, education, childcare, family support, health, benefits and employment. There is lots…

Diagnosis

Coming to terms with a diagnosis of a disability or additional need can be very difficult and can often take a long time. For many parents the most stressful time is when you first receive the diagnosis or are going through the assessment process. Find…

Getting Around (inc. Holidays)

There are various schemes in Sandwell and nationally that can help you and your child with any mobility difficulties that you may have.  Parking Car parking spaces and disabled parking spaces in Sandwell Blue badge parking scheme - allows you to use parking concessions to enable you to park closer…

Social Care, Short Breaks & Childcare

Some disabled children and their parents will need practical support both inside the home and outside it. Local authorities have a legal responsibility to help families with disabled children.  Social care is a term that generally describes all forms of personal care and other practical…

Choosing Childcare

Finding good quality childcare can be a difficult task for parents. There are lots of things to look out for and to remember to ask when you visit a childcare setting. How do you know if your child will be happy? Will they cater for…

Help paying for your childcare

You can get help with paying for childcare if it's provided by an Ofsted Registered provider. To find out what options are available to you the best place to start is Childcare Choices  Use the Childcare Calculator to work out what help you can get with…

Short breaks for parents and carers of disabled children

Sandwell Short Breaks Offer is a list of specially commissioned short breaks for children and young people with a disability or SEN. If you have a social worker from the Children with Disabilities team, talk to them about short breaks. Short Breaks eligibility for more information…

Early Help and Care

Some families of children and young people with SEND will require additional help and support and may need help with accessing community activities whether these are universal or specialist. What is important is that this help is effective and that it can be accessed early…

Preparing for adulthood

Preparing for adulthood means moving on from being a child to becoming an adult. The principles and processes of effective preparation for adulthood Early planning at the point which is right for the young person, but as early as possible between the ages 0-25. Holistic…